Normally orders will be shipped out within 2-5 business days once orders have been confirmed. Any expected delivery dates that may be given are only estimates. Orders can be delayed due to verification or the time the order has been placed (eg, during weekends, or public holidays). Large orders may be delivered in separate shipments. 

A correct shipping address is essential for delivery. Once your order has been prepared for shipment or has shipped, we are unable to change the shipping address and cannot cancel your order.
Please check carefully and confirm your shipping address before submitting an order. If you want to change your shipping address, please contact us at within 24 hours of submission, we will do our best to support your request. 
If a package is failed to deliver due to incorrect address provided by you, we’ll contact you for a correction and the package will be re-shipped at an additional shipping fee. And if any loss is caused by the wrong shipping address, it won’t be covered by the warranty policy.
If the packages arrive at the customs of your country or you need to contact the local courier to pick them up, we will send you an email. Please reply to the email within 24 hours and try to get the packages. Otherwise, Tranya Malaysia will not be responsible for the loss of the packages.
It takes longer than usual for delivery due to COVID-19, and the local post office may deliver your package to your door, your mailbox, or pick up points. Please keep an eye on the tracking information after your order is shipped out.


We cannot ship to PO boxes and military addresses (APO, FPO, DPO). 
For orders placed within Malaysia, it generally takes 2 - 5 business days to ship from Tranya Malaysia HQ.


You will receive the tracking information in an email once the order is shipped out.  Please note it usually takes 2-3 business days for the carrier to update information online. If the carrier reported unsuccessful delivery, we will email you for re-delivery. 

Please contact us within 7 days if you don’t receive the order (orders within Malaysia), our representative will resolve the issue within 24 hours. Please note that overdue requests may not be accepted.

Normally customers will not be charged any additional fees via regular mail.  However, customs tax may apply for imported goods/services and is regulated by the country law. Tranya Malaysia is not responsible for any custom tax charged on its products.